Privacy Policy
Privacy Policy for Ward Mitra
At Ward Mitra, a product of SPWHI (Society for Promotion of Wellness and Health Initiatives), we are
committed to maintaining the trust of our users. This Privacy Policy outlines how we collect, use, and
protect your information across our smart civic engagement and grievance redressal platform.
Information We Collect
To ensure a transparent and accountable resolution process, we collect the following information:
From Citizens: Name, contact number, ward/location details, and specific details of the grievance (including
uploaded photos or videos of the issue).
From Corporators & Staff: Name, designation, official ID, and contact details for task assignment and status
updates.
Location Data: Precise or approximate GPS coordinates when a complaint is filed or a task is updated to
ensure “proof-based” resolution.
Usage Data: Device information, IP addresses, and time-stamped activity logs to maintain an audit trail.
How We Use Your Information
We process your data to streamline civic governance:
Grievance Redressal: To route complaints to the correct ward member or civic staff.
Real-Time Tracking: To provide citizens with live updates on their reported issues.
Accountability: To verify that tasks are completed at the correct location via photo/video evidence.
Analytics: To generate ward-performance reports and identify recurring civic issues for administrative
improvement. .
Data Sharing and Disclosure
Ward Mitra is a collaborative platform; therefore, information is shared as follows:
Civic Hierarchy: Your complaint and location are visible to the relevant Corporator, civic staff, and
authorized administrators.
Public Transparency: Aggregated, non-personal data (e.g., “Total complaints resolved in Ward 5”) may be
made public to demonstrate governance efficiency.
Legal Compliance: We may disclose information if required by law or to protect the safety of the public or
our platform.
Data Security & Compliance
We implement robust security measures to protect your data from unauthorized access:
Secure Cloud Infrastructure: Hosted on secure servers with industry-standard encryption.
Role-Based Access Control (RBAC): Staff can only access data pertinent to their assigned tasks.
Audit Trails: Every action—from filing a complaint to closing it—is time-stamped and logged for
transparency.
Data Retention
We retain grievance data for as long as necessary to fulfill the purposes outlined in this policy or as required
by municipal audit and record-keeping regulations
Your Rights
Access & Correction: Users can view and update their profile information within the app.
Status Visibility: Citizens have the right to see the progress and the “proof of resolution” provided by the
staff.
Data Portability: Administrative users can export audit-friendly reports for official use
Third-Party Services
The platform may use third-party services for maps (e.g., Google Maps API) or cloud hosting. These
services have their own privacy policies governing how they handle data.
Changes to This Policy
SPWHI reserves the right to modify this policy. We will notify users of significant changes via app
notifications or our website.
Contact Information
For questions regarding this policy or data protection, please contact:
SPWHI (Society for Promotion of Wellness and Health Initiatives)
Website: https://spwhi.in/product/
Email: support@spwhi.in